## MyHommie — Return and Refund Policy
**Last Updated: July 2026**
Thank you for shopping at MyHommie! We want to make sure you have a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to help.
### 1. Return Window
We offer a 7-day return and exchange policy. This means you have 7 days after receiving your item to request a return or an exchange. If 7 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.
### 2. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
* The item must be unused, unwashed, and in the same condition that you received it.
* It must be in its original packaging with all tags, labels, and accessories still attached.
* You must have the receipt, invoice, or proof of purchase.
### 3. Non-Returnable Items
Certain types of items cannot be returned due to hygiene, safety, or customization reasons:
* Customized or personalized items made specifically on your request.
* Perishable goods, intimate items, or personal care products.
* Items bought on a "Clearance Sale" or marked as "Non-Returnable".
### 4. Damaged, Defective, or Wrong Items
Please inspect your order immediately upon reception. Contact us right away if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right by sending a replacement or arranging a full refund at no extra cost to you.
### 5. How to Initiate a Return or Exchange
To start a return or exchange, you can contact our support team at:
Email: myhommieofficiall@gmail.com
Please include your Order Number, a brief explanation of the reason for the return, and clear photos/videos of the item (especially if it is damaged or defective).
### 6. Return Shipping Costs
* If the return is due to our mistake (wrong item shipped, defective or damaged product), MyHommie will cover all shipping costs.
* If the return is due to a change of mind, size preference, or reason not caused by our fault, the customer will be responsible for paying the return shipping costs.
### 7. Refund Process
Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund based on the condition of the item.
If approved, your refund will be processed, and the amount will be credited to your original payment method (Bank Transfer, EasyPaisa/JazzCash, or as a store credit coupon) within 5 to 7 business days.
### 8. Order Cancellations
You can cancel your order at any time before it is dispatched/shipped. Once the order has been handed over to the courier company, it cannot be canceled. In that case, you will have to follow the standard return process after delivery.